Shipping policy

Heavenly Gems Shipment & Delivery Policy

At Heavenly Gems, we strive to process and deliver your orders as efficiently as possible. Here's what you can expect when you place an order with us:

  1. Order Processing: All orders are processed within 24 hours of payment confirmation. Once your payment is verified, we'll begin preparing your order for shipment.
  2. Shipping Method: We partner with Fedex And USPS to ensure your order reaches you quickly and safely. Upon shipment, you will receive a tracking number via the email address associated with your account.
  3. Product Availability: In the rare event that a product you ordered is out of stock or unavailable, we will refund the paid amount as a Coupon Code for future purchases or credit it back to your original payment method.
  4. Shipping Costs: Heavenly Gems covers all delivery charges for your convenience. However, any customs duties, taxes, or clearance fees imposed by your government are the responsibility of the buyer.
  5. Shipping Documentation: Your order will be accompanied by an ETD Commercial Invoice and Packing List. If you require any additional documents for cargo clearance in your country, please inform us before shipment so we can accommodate your needs.
  6. Dispatch and Delivery Timeframes:
    • Most products are dispatched within 1-3 days, depending on stock availability, special circumstances, or custom-made requests.
    • Order preparation generally takes 1-3 days.
    • Delivery to any worldwide location typically takes 1-5 days (usually 1-3 days) after dispatch.

Please note that during peak seasons or due to unforeseen circumstances, there may be slight variations in these timeframes. Rest assured, we will keep you informed of any significant changes to your order's status.

If you have any questions about our Shipment & Delivery policy or need assistance with your order, our dedicated customer service team is here to help. Thank you for choosing Heavenly Gems for your jewelry needs.