Shipping & Returns

Worldwide shipping

We ship worldwide with insured, tracked delivery. You will receive a tracking link by email once your ring is on its way.

Handcrafted and custom pieces may need extra time to make before they ship. If timing matters, message us before ordering.

Duties & taxes

Customs duties or import taxes charged by your country are the buyer's responsibility unless shown at checkout.

Returns

If you are not happy with a ready-made ring, contact us within 30 days of delivery to arrange a return. Items must be unworn, in original condition and packaging.

Once we receive and inspect the ring, we refund the item price to your original payment method. Return shipping is paid by the buyer unless the item arrived damaged or incorrect.

Exchanges & resizing

Wrong size? Message us — we can usually exchange or resize. See our Size Guide in the FAQ to find your perfect fit first.

Custom orders

Custom, engraved or specially sized pieces are made just for you and cannot be returned, unless they arrive damaged or differ from what we agreed.

Damaged or lost parcels

If your ring arrives damaged or never arrives, contact us within 7 days of the expected delivery date with photos where possible, and we will make it right.

Questions

Email Heavenlygemsonline@gmail.com or message us from any ring page.